Business Support

You can TRUST us to keep your business computer systems running!

From IT Support Contracts, Managed Services all the way through to emergency on-site call-outs – we have products designed with you in mind.

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Business Support

Whether your company is small medium or large, we create bespoke support packages to suit your needs.

Moving your IT support to us is as simple as it gets – we will discretely transfer everything quickly and efficiently and manage the entire process for you, eliminating any disruption.

Support is available whether we have installed your system or not. After decades working in the industry, there isn’t a system we haven’t previously seen.

If you already have an IT manager/person and would like to consider outsourcing to save money, retain control and have access to a greater range of skills, knowledge, manpower and resources, then please get in touch.

We believe in honesty, integrity and professionalism at all times and won’t tie you into a long-term contract.

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IT Support Contracts

hether you’re a small business with a single computer or a larger company with multiple complex systems, our experts are here to keep these systems running efficiently and effectively. Our IT support contracts benefit from:

An early warning system that proactively tells us of issues before they develop into faults.
Replacement equipment available should your server/ laptop/ printer/ router/ network etc. fail
Unlimited Helpdesk Support including Remote Diagnostics.
Unlimited on-site call-out’s
One-hour Rapid call-out’s should you need us on-site quickly.
Manageable Fixed Monthly Fees to make budgeting easier and avoid any nasty surprises.
Free Initial on-site Technical Review to ensure your systems are safe, that your data is secure and that everything is working to its maximum capacity.

We provide a variety support packages to suit all business requirements. Below are some of our most popular ones:

Critical Services Support Contract – Our Critical Support Contract covers the vital elements in your network giving you piece of mind and 1hr on-site call-out.
Critical Services Plus Support Contract – covers the vital elements plus 6 weeks per annum Comprehensive cover for your own IT Manager (holidays, training, sick days).
Standard Support Contract – all equipment, software and services are covered on a breakdown basis.
Comprehensive Support Contract – all equipment, software and services are covered as well as any adds, moves or changes to your systems plus free IT Equipment Recycling.

Managed Services

At UK business IT we provide a fully outsourced and comprehensive IT Managed Service for small to medium sized companies. This allows you to leave all of your IT responsibilities with us and removes the hassle of trying to recruit IT personnel. You can be safe in the knowledge that your IT needs are in the hands of experienced, knowledgeable experts.

Our managed services typically include:

Fully comprehensive IT support
Recycling of redundant hardware to WEEE regulations
Business Broadband Service
Email & Web Hosting
Software Licenses (eg Microsoft 365)
Automated Backup of Data
Company-wide Firewall and Anti-virus Protection
Cyber Essentials Accreditation
Comprehensive Security Software

We help you improve speed and efficiency, reduce downtime and enhance your own customer service. Our managed service lets you stay firmly in control for a single monthly fee and takes away all the hassle involved in running your company’s technology systems.

Emergency IT Support

Unforeseen system problems can have a devastating effect on your business and can strike at any time. At UK Business IT we provide emergency IT support to small & medium sized businesses located in the Midlands and North West areas. Our professional team of Microsoft certified engineers are available at short notice to help get your business IT systems back up and running rapidly.

Some of the common issues that we can help with are:

Server Related Crashes – all Hardware, Software and Operating System problems no matter how old.
Hardware Failure – problems with Servers, PC’s, Workstations, Laptops and Apple Mac’s.
Firewall/Router problems – Cisco, WatchGuard, Draytek, Netgear and more
Cyber or Virus Attacks – all system security issues resolved.
Internal network issues – Connectivity Problems, Switch failure, Cabling issues, Wi-Fi problems etc
VPN/Internet connectivity problems – configuration issues, routing problems, black listing, SSL certificates etc
Business Critical Data Recovery – full recovery of failed disks, SSD’s & Flash Drives.
Emergency Staff Cover – in the event of Sickness or Absence.
etc.

Support Contract FAQs

Q. I already have a support contract, therefore I can’t use UK Business IT because I’m tied in.
A. We are an open and flexible company. If you sign up to a 12 month contract with us, we will honour your existing contract so that you do not lose out financially by switching to us.

Q. I have an IT Manager already, why do I need a contract?
A. We offer a number of different Support options. One contract (Critical Plus) offers cover for the critical parts of your network only (with replacement servers, routers etc) available for immediate swap-out replacement. This contract can also provide you with 6 weeks’ cover per year to cover your own IT Manager’s holidays/training days and sick days. Helpdesk support is also available under this contract so your IT manager can access assistance whenever it is needed.

Q. My friend sorts out our IT issues, I don’t need support.
A. For smaller businesses this can be correct. However, what would happen in the event of a major disaster such as a server crash? What would happen if/when your support person is on holiday, on another job or just unobtainable?
We use our extensive knowledge and skill to ensure your systems are set up properly in the first place and we’re always available. How critical is your computer system to your business and if it’s important, surely it’s worth protecting?

Q. I’d rather pay when something goes wrong rather than commit to a contract.
A. We are more than happy to offer ad-hoc support at competitive rates. Please call for details.

Q. How much does a contract cost?
A. This depends on the size and complexity of the system we cover, as every customer is different. If you e-mail your list of equipment, we can let you know (without obligation) how much a support contract will cost.

Q. My hardware is looked after by my software vendor.
A. In general, software vendors specialise in the software they write or sell. They generally do not have the same level of knowledge or experience in supporting network infrastructures. You will also generally pay more for support with this type of arrangement. We recognise that every customer has software that is relevant to their own business and, to this end, we offer you a local, efficient service where we become the liaison between the problem and the software vendor. This scenario is much better for you and is used by the majority of our customers.

Q. My system is faulty now, can you help?
A. Yes – call us.

Q. What are the different types of contract available?
A. Please refer to support page or call us for more details.

Q. What about confidential information?
A. We treat each customer’s data with the utmost respect and sensitivity. We have a Standard Non-Disclosure agreement which we sign and this protects both parties should there be particularly sensitive data on-site. Any data that we store is held securely and safeguards are put in place to ensure the information cannot be accessed. We will not discuss any one customer’s system with another customer and we subscribe to the British Computer Society Code of Conduct.

Q. How can I be sure you know what you’re doing?
A. We have decades of experience installing, running and supporting IT systems. We are accredited for most Industry Suppliers including Microsoft, Cisco, HP, Acer etc. We regularly attend training to ensure our knowledge is current. We also want you to get value from your investment and will ensure your IT systems run smoothly, efficiently and quickly. There are no guarantees but if you’re not happy, you can exit a contract simply by giving us three month’s notice – we stand by the quality of support we give.

Q. I am interested, what happens next?
A. Simple, give our sales team a call and one of our consultants will come and see you at a time to suit yourself. This is an initial no-obligation meeting which we offer to you free-of-charge. Our consultant will discuss your requirements and then, if appropriate, can advise you of the relative costs involved. You do not need to ‘sign up’ on the day, we will simply advise you of the options and costs and then it’s up to you. If you agree to a contract, a complete technical site audit will follow shortly afterwards.

Business Support